Our Message to Patients, Healthcare Providers and Customers

At Upsher-Smith, we continue to dedicate ourselves to an attentive level of service, strong industry relationships and uninterrupted supply, despite the external challenges posed by the worldwide coronavirus pandemic. While many of our office employees are currently working remotely to mitigate the potential spread of illness, we still have a dedicated team of essential employees working on site throughout this period to provide a steady supply of product to the patients who need them. Together, we remain committed to delivering quality manufacturing and packaging of our wide array of pharmaceutical products—so that you can continue to rely on us to receive critical medications even during these uncertain times. Read on to learn more about steps we’re taking to make this happen.

Prioritizing the Health and Safety of Our Employees

The health and safety of our employees and those we conduct business with is our number one priority at Upsher-Smith, which is why we have enforced several preventive measures to protect our people from the virus. These include requiring all employees who can work remote to do so and strengthening safety and cleaning measures in the areas where our essential on-site workers continue to perform their regular duties.

Ensuring Consistent Supply in Challenging Times

At this time, the ability of our suppliers to deliver product has not been affected; however, we continue to re-evaluate our inventory at all points in the supply chain to determine if we need to increase any of these levels to ensure consistent supply. As the situation evolves, Upsher-Smith will engage our customers in real time if we encounter any challenges or have any additional concerns.

Staying in Touch with Healthcare Professionals

The Upsher-Smith sales team is maintaining its relationships with our physician customers through remote communications. Since the pandemic began, they have ramped up their “virtual office visits” with healthcare professionals to ensure physical distancing and to offer physicians flexibility with their own schedules during these exceptionally demanding times.

How to Reach Us

As always, Upsher-Smith customer service can be reached at 1-800-654-2299 or fill in and submit the form available on our Contact Us page.